Treehouse Shipping Protection

For added peace of mind, you can purchase Treehouse Shipping Protection at checkout for a non-refundable flat fee starting at only $1.49 (based on order value). This optional coverage offers protection for:

✅ Covered Issues:

• Lost Packages: Packages that never arrive at the correct destination
• Damaged Items: Packages that arrive visibly damaged (e.g., crushed, opened, broken, leaking)
• Missing Items: Orders with missing items in an otherwise intact package
• Stolen Packages (Porch Theft): Packages marked "delivered" by the carrier but reported missing by the customer.

Important: Theft coverage is subject to the following conditions:

• • • Claims for theft must be submitted no sooner than 5 days and no later than 15 days after the carrier marks the package as "delivered."
    • Customers must submit a signed statement confirming the package was not received.
    • A police report filed with your local authorities, regardless of order value is required.
    • Treehouse Candy reserves the right to deny any claim where there is evidence of fraud, abuse, or repeated theft claims.

❌ Excluded from Protection:

• Incorrect or incomplete shipping addresses entered by the customer
• Melted or heat-damaged items (especially during warm weather months)
• Delays caused by carriers or late deliveries that are not considered lost

✅ Fast Resolution, No Paperwork

Add Treehouse Shipping Protection at checkout and let us handle issues directly—no need to file claims with the carrier.

Shipping Protection Fee Breakdown:

How to File a Claim?

All claims must be submitted through our Claims Portal. Be ready to upload your police report and supporting documentation. Claims sent via email will not be accepted.